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Meta AI glasses can get too warm when wet — company offers free fixes

A software update helps prevent some Meta AI glasses from shutting down when moisture gets inside, and replacement pairs are available for affected users.

AIGenerated · 2 min read · Written by AI from the sources listed below
Modern sunglasses with dark lenses on a wooden table, creating an artistic aesthetic.
Modern sunglasses with dark lenses on a wooden table, creating an artistic aesthetic. File picture · Photo: Sebastian Luna / Pexels

How it works

  1. Water or sweat gets inside the frames
  2. The glasses heat up and shut down
  3. Update the software through the Meta AI app
  4. Get a free replacement if the problem persists

What you could do with it

  • A Meta Glasses owner could update their device to version 130 through the Meta AI app to prevent moisture-related shutdowns 1.
  • Someone whose glasses are unexpectedly shutting down after getting wet could contact Meta Customer Service to get a free replacement pair 1.
  • Users of Meta-branded frames like Adventurer, Fury, Starfire, Nova, and Capri could install the software update to protect their glasses from getting too warm when exposed to moisture 1.

An exampleInvented to explain it

Mark gets caught in rain walking his dog

MarkMy Meta glasses shut down after the rain hit them.

Meta SupportUpdate your glasses to version 130 from the Meta AI app Settings.

MarkThey still stopped working. Can I get a fix?

Meta SupportWe will send you a free replacement pair right away.

He installed the update and got a free replacement pair.

What is happening

Meta is rolling out a fix for a "rare issue" affecting only a "small number" of its AI glasses 1. The problem occurs when moisture — from rain, sweat, or other sources — gets inside the frames, causing them to heat up unexpectedly and sometimes shut down .

Meta describes the fix by comparing it to how smartphones work: when a phone gets too hot, it automatically shuts off to cool down 1. The new software update works similarly, preventing the temperature problem from occurring in the first place .

In an email to users reported by 9to5Google, Meta said the issue can be triggered by "excessive moisture or sweat" entering the glasses 1. Meta says its AI glasses have IPX4 water resistance, which Meta says means they are safe if caught in light rain while worn .

Guess

Which branded glasses are NOT affected by this problem?

Who is affected

The update applies to everyone with Meta-branded frames, which includes five models: Adventurer, Fury, Starfire, Nova, and Capri 1. Glasses from Oakley and Ray-Ban are not impacted .

Meta has not disclosed how many pairs are affected, but anyone who experiences the moisture-related shutdowns will receive a free replacement 1. If a pair does shut down unexpectedly, it will show a push notification directing the user to Meta's customer support .

How to fix it

Meta is urging all Meta Glasses owners to update to version 130 of the software 1. You can do this through the Meta AI app by going to Settings, then Glasses, then Updates . The update is still rolling out and may take a day or two to reach everyone .

If your glasses are already showing the warning signs, contact Meta Customer Service directly for a free replacement pair 1.

Key facts

  • Meta AI glasses with Meta-brand frames may get too warm when moisture enters the device
  • Software update version 130 fixes the issue; available via Meta AI app settings
  • Free replacement pairs offered to affected users
  • Only Meta-branded models (Adventurer, Fury, Starfire, Nova, Capri) are affected; Oakley and Ray-Ban versions are not

Sources

  1. Meta warns some of its AI glasses may get — engadget.com

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